Walkway

For WalkAway, they approached us with an onboarding process that was prohibitively costly and required extensive client handholding. They needed a self-service flow enabling customers to onboard independently. Additionally, their product was fragmented and not actionable — users were unsure what steps to take.

The calendar experience was also overly complex. In response, we completely revamped onboarding, streamlining it into a simplified self-guided process. We introduced a new dashboard — more actionable — with progress visuals and action recommendations. Finally, we redesigned the calendar page, enhancing usability and simplifying filters. The result is a far more intuitive and efficient user experience.